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     POSITION DETAIL

 


Guest Relationship Officer - Corporate Office

•             Conduct a professional and friendly customer service to Top Management (Board of Directors) and take their drink orders / assist in their queries
•             To assist with functions / events, to ensure visitors expectations are met and exceeded prior to, during and assist to gather post event feedback
•             Coordinate booking of Auditoriums as well as Social Hub spaces for events
•             Ensure that the Lobby area is clean, clear from health & safety hazards and the desk and team look professional

•             Assist to manage lost & found and support the Security team
•             Answer the telephone in a professional defined manner
•             Coordinate with external vendors to be able to propose interesting campaigns/events and/or roadshows that will be of benefit to Client staff and their visitors
•             Be the main contact support for all visitors to the site, executing defines emergency and evacuation protocols
•             Create reports based on visitor numbers & room booking habits and provide analysis of results. From the trends, create experiences and/or process improvements on a continuous basis
•             Amend reports on machine maintenance so as to track vendor’s performance & follow up
•             Create a scheduling for technicians on the reconfiguration of rooms / auditoriums and manage these events

Possess good interpersonal skills and relevant reception, guest relation experience. 

 


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