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     POSITION DETAIL

 
- Receive guests at the front desk and inform the employee accordingly, exchange of visitors passes
- Conduct a professional and friendly customer service to Top Management (Board of Directors) and take their drink orders / assist in their queries
- To assist with functions / events, to ensure visitors expectations are met and exceeded prior to, during and assist to gather post event feedback
- Coordinate booking of Auditoriums as well as Social Hub spaces for events
- Ensure that the Lobby area is clean, clear from health & safety hazards and the desk and team look professional and in accordance 
- Assist to manage lost & found and support the Security team
- Answer the telephone in a professional defined manner
- Coordinate with external vendors to be able to propose interesting campaigns/events and/or roadshows that will be of benefit to Client staff and their visitors
- Be the main contact support for all visitors to the site, executing defines emergency and evacuation protocols
- Create reports based on visitor numbers & room booking habits and provide analysis of results. From the trends, create experiences and/or process improvements on a continuous basis
- Amend reports on machine maintenance so as to track vendor’s performance & follow up
- Create a scheduling for technicians and laborers on the reconfiguration of rooms / auditoriums and manage these events
 


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