Privacy notice

The Site carries a single enquiry form for employers. When a form is submitted, we collect: name, company name, email address, contact number, enquiry type (the service the enquirer is interested in), and, where the enquirer chooses to provide it, a free-text description of what they need. Name, company name, email address and contact number are required to submit the form. The enquiry type is pre-set to a default and is always submitted with the form; the free-text description is optional.

The form is processed by a third-party form-to-email service, Web3Forms, which relays the submission to our inbox at info@skillsforce.com.sg. We do not use it as a database or a CRM; we work from the email it sends. Web3Forms handles the submission under its own privacy terms.

Job seekers may choose to email a CV directly to info@skillsforce.com.sg. This is entirely the sender's choice; the Site does not host a job application form or a candidate portal. Any personal data in a CV sent this way (which may include name, contact details, work history, education, and other details the sender chooses to include) is handled under this notice from the point we receive it.

In the course of providing recruitment, HR outsourcing, payroll processing, and manpower outsourcing services to our employer clients, we handle personal data belonging to candidates and employees on our clients' behalf and, where relevant, as an organisation in our own right. This can include: CVs and employment history, identification details (such as NRIC or work pass numbers), salary and compensation data, CPF contribution data, and tax data (including IR8A records) required for payroll and statutory filing.

Full identification numbers are collected only where the law requires them or where they are needed to verify a person's identity, which in practice means statutory filing, CPF submission and work-pass matters. At the earlier stage of considering someone for a role, less is needed and less is asked for.

Personal data sometimes reaches us through a person's authorised representative rather than from the person directly. For a candidate, that can include another employment agency acting on their behalf.

How we handle this data depends on the arrangement. Where we process personal data on a client's instructions, as we do for recruitment, HR outsourcing and payroll, the client remains the organisation primarily responsible for obtaining the consent required from the individual under the PDPA, and we act on that client's instructions. Where Skillsforce is itself the employing entity, as it is for staff employed under a manpower outsourcing arrangement, we handle their personal data as their employer and this notice applies to us directly.

The Site measures traffic in two ways, and they are governed differently because they collect different things. The first is a cookieless page count provided by our hosting provider, Cloudflare. It records aggregate information such as the page requested, the referring page and general performance timing. It sets no cookies, stores nothing on the visitor's device, and does not identify individual visitors, so it runs on every visit.

The second is Google Analytics, which does set cookies on the visitor's device and reports the pages viewed to Google LLC, meaning that data is handled outside Singapore. Google Analytics is not loaded at all unless the visitor turns on the "Analytics" switch in the Site's "Cookies and data" panel. Turning that switch off again stops the collection and deletes the cookies it set, without the visitor needing to reload the page. Advertising, remarketing and data sharing with advertisers are switched off in that configuration and are not used.

Separately from cookies, three items are stored locally in a visitor's browser (in browser localStorage), on the visitor's own device: two display preferences (a light or dark theme setting and a reduced-motion setting), and a record of the choice the visitor makes in the "Cookies and data" panel. None of the three is transmitted to us or to any third party, and none identifies the visitor.

Where we collect personal data directly from an individual (for example, through the enquiry form, or a CV sent to us), we notify the individual, at or before the point of collection, of the purposes for which the data is collected. The enquiry form carries a short statement of those purposes immediately above its submit button, so the notification is given before any details are sent to us. This notice sets out the same purposes in full.

We collect, use, and disclose personal data only where the individual has given consent, where consent is deemed to be given under the PDPA, or where an exception in the PDPA applies (for example, where the collection, use or disclosure is required or authorised by law).

Submitting the enquiry form, or sending a CV to us, constitutes an individual's consent to us using the data provided for the purposes set out in this notice. Where an employer client gives us personal data about a candidate or an employee, we act on that client's instructions and rely on the client having obtained the consent required, or on an exception under the PDPA applying. If you believe data about you has been given to us without your consent, contact us using the details in section 13 and we will take it up with the client.

An individual may withdraw consent to our collection, use, or disclosure of their personal data at any time by giving us reasonable notice, using the contact details in section 13. On receiving a withdrawal request, we will inform the individual of the likely consequences (for example, that we may no longer be able to consider a candidate for a role, or continue certain services), stop the relevant processing, and not treat the withdrawal as terminating any existing legal relationship.